1. Introduction
Welcome to Navelo (getnavelo.com). This Privacy Policy explains how we collect, use and protect your personal data when you use our route planning application. By using our services, you agree to the practices described in this policy.
2. Data we collect
2.1 Account data
- Email address: For account registration and communication
- Password: Encrypted storage for authentication
- Google account data: If you choose Google sign-in
2.2 Route data
- GPX files: Route files you upload
- Route name: Names you assign to your routes
- Distance: Total distance of your routes
- Upload date: When routes are uploaded
2.3 Location data
- GPS coordinates: From routes and Points of Interest (POIs)
- Current location: Only if you grant permission for finding nearby POIs
2.4 POI (Points of Interest) data
- Location data: Coordinates of POIs
- Categories: Type of POI (accommodation, food, water, shelters)
- Descriptions: Information you add about POIs
2.5 Subscription data
- Subscription status: Free, Basic, Premium or cancelled
- Stripe customer ID: For payment processing
- Subscription period: Start and end date of your subscription
2.6 Technical data
- IP address: For security and functionality
- Browser information: To optimize the user experience
- Usage statistics: Anonymous data about app usage
3. How we use your data
3.1 Service delivery
- Account management and authentication
- Storage and display of your routes
- Finding and saving POIs
- Subscription management and payment processing
3.2 Communication
- Account-related notifications
- Service updates and important changes
- Technical support
3.3 Service improvement
- Analysis of usage patterns (anonymized)
- Development of new features
- Performance optimization
4. Data storage and security
4.1 Storage location
Your data is securely stored on servers provided by Supabase (Europe) and Stripe (for payment data).
4.2 Security measures
- Encryption: All data is encrypted during transfer and storage
- Access control: Row Level Security (RLS) ensures you can only access your own data
- Authentication: Secure login procedures with password encryption
- Regular updates: Systems are regularly updated for security
4.3 Data retention
- Account data: Kept as long as your account is active
- Route data: Kept until you delete it
- Payment data: Retained according to legal requirements
- Log files: Retained for up to 12 months
5. Data sharing
We do not sell your personal data to third parties. Data is only shared in the following cases:
5.1 Service providers
- Supabase: For database and authentication services
- Stripe: For payment processing
- Google: For OAuth authentication (if used)
5.2 Legal requirements
- When legally required
- To protect our rights
- In case of security threats
6. Your rights
6.1 Access and correction
- View and update your account data
- Manage your routes and POIs
- View your subscription data
6.2 Deletion
- Delete your account at any time
- Delete individual routes and POIs
- Deleted data is permanently removed within 30 days
6.3 Data portability
- Export your route data (GPX format)
- Request your account data
7. Cookies and tracking
7.1 Essential cookies
- Authentication sessions
- User preferences
- Security features
7.2 Analytical cookies
- Anonymous usage statistics
- Performance optimization
- Error reporting
8. Location data
8.1 Consent
Location data is only used with your explicit consent. You can withdraw access at any time through your browser settings.
8.2 Use
- To find nearby POIs
- To show your position on the map
- Data is not stored without your consent
9. Minors
Our services are not intended for users under 16. We do not knowingly collect data from minors.
10. International data transfers
Your data is stored within the European Economic Area (EEA). Any international transfers are subject to appropriate safeguards.
11. Changes to this policy
We may update this Privacy Policy from time to time. Important changes will be communicated by email or in-app. The date of the last update is shown at the top of this document.
12. Contact
If you have questions about this Privacy Policy or your data, please contact us:
- Email: navelo@lemoremedia.com
- Website: getnavelo.com
13. Governing law
This Privacy Policy is governed by Dutch law. Any disputes will be submitted to the competent Dutch courts.